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“They should have been in a small water container, but were as dry as bones. All we could do was put them in the compost bin. It spoilt our day,” he told Crusader when sending us a photo.
Bernard Dodd paid online retailer Eflorist £81 for the bunch. But it was more the principle than the cost, sharpened by the disappointment, that made him determined to seek an immediate refund.
++ If you’ve been affected by this issue or feel you’ve been a victim of injustice, please contact consumer and small business champion Maisha Frost on firstname.lastname@example.org
He chose Eflorist because they were offering the bouquet he particularly wanted to fulfil a long-standing romantic tradition.
“I always give my wife 100 red roses on Valentine’s Day and this year it was difficult finding a florist supplying that,” he explained.
While nothing could dent the Dodds’ long and happy union, it was time we thought for Eflorist to show them the love.
The business, part of international group EuroFlorist, responded to our request saying: “All our bouquets are covered by our 7-Day Freshness Guarantee, on the rare occasion that our flowers do arrive damaged, we will of course offer a full refund or a replacement bouquet to our customers. We have been in touch with Mr Dodd and refunded the full amount.”
Buying flowers online – your rights
Always take a photo immediately on receipt (time stamped if possible) if the flowers are not of satisfactory quality.
If you are the recipient let the buyer know.
The retailer is responsible if a delivery is late.
If the date is key, look for a timed delivery assurance.
Flowers must be as described and pictured, otherwise you can reject them with refunds for missing blooms.
Customers are entitled to refunds (within 30 days) and not obliged to settle for replacements.
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