Complaints and refunds: how to get companies to listen
If it feels as if every company you have contacted in recent months has done everything it could not to talk to you, that may be right. Airlines, holiday firms, … Read More
Tag: Money
Precious metal: the gold-standard investment when a crisis hits?
As the coronavirus pandemic causes havoc in economies around the world, interest rates circle around zero and fears continue about economic trade wars, there is one investment that is prospering … Read More
TravelUp customers have to contend with ever-changing T&Cs
TravelUp has changed its terms and conditions since the pandemic and is retrospectively applying them to customers. It initially promised customers a full refund for cancelled flights. Then it imposed … Read More
Defrauded of £800,000 but we’re caught between the bank and the ombudsman
An elderly relative was defrauded of their life savings – over £800,000. After exhausting the complaints process with the bank, which offered no compensation, we referred our case to the … Read More